Nowadays, a lot of companies of all types, sizes and areas use support over the phone, video or live chat to establish and maintain strong relationships with the customers. Call centers can communicate with clients as an outsource company or the business itself can launch their own helpdesk. Regardless of the situation, call centers can use SimplyBook.me booking system backend when they talk with clients and book them with the relevant staff within the organisation.
Customise your own siteMany more templates available
No design skills needed
Choose from a variety of templates
Design a professional and customized look for your booking website. Choose from our beautiful brand new fully responsive templates to fit your company brand. You can even choose the most convenient way for your clients to see your booking availability such as by class, time or staff.
- Adjust colors to match your brand colors
- Insert your own logo
- Insert your own background image or choose from our free library
- Add photos of staff and services
- Gallery of photos from your business
In order to handle such requests, the best solution is to invest in fast, efficient and easy scheduling software, where clients or potential clients can reserve time online and where the call center can quickly locate the correct employee to book while the client is on the phone. SimplyBook.me is designed to make scheduling easy and comfortable for our users and their clients.
What do we offer for call centers:
- Ability to add booking functionality to the website as a Book Now button on the side or as a fully-functional page.
- Confidentiality of client data and ability to cope with many clients at the same time.
- Customizable design of the booking website.
- Access to the system on different levels. Your operators can have simple access to their own bookings and their supervisors will be able to see the bookings and settings of all agents.
- Automated notifications to confirm that the booking was made, edited or cancelled.
- Easy admin interface, where your agents can see all the info related to the booking and also see client history.
- Performance reports for each agent.
- Ability to collect all the necessary info from clients when they make a reservation.
And much more!
SimplyBook.me is a safe and trusted scheduling app used by thousands of companies! We offer a tempting trial period, where you can play with the system and test all the functions we have. If you decide to continue, we do not force to upgrade until you are completely sure we are the ones you need. Feel free to ask any questions you have, because our support is always ready and waiting to assist clients in building up their online schedule, which will make their business successful and prospering!
See what our happy users think of SimplyBook.me
“SimplyBook.me has reduced our monthly costs, increased our number of online bookings, and has helped us better communicate to our patients by customizing the email and notification preferences to suit our needs,” states Jared. “SimplyBook.me made it super easy for our patients to book appointments, and it is even easier for us to manage our bookings in an efficient manner.”
Dr. Mitchell J. Mandel
I have been using SimplyBook.me now for over four years and I would not be able to operate my business without this invaluable tool. From the versatility of the plug-ins, the ease of operation, the seamless 'fold-in' with Wordpress, the high customer satisfaction due to confirmations & reminders (by both email and text message) and the management, backup and support from the SimplyBook.me team, I would not be where I am today without this integral part of my massage business. I and my whole team use each booking 'comments' section to keep treatment notes on our clients for each and every session. I love that this is there and that we can view and download entire report histories on each Client. Thank you SimplyBook.me for such a cost effective and incredible tool.
Before using SimplyBook.me, scheduling interviews and meetings was taking up more than two hours a day. Today we simply send people a link to the booking calendar and people find a time that is convenient for them and book themselves. That is time saved that can now be dedicated to working for our clients. I would absolutely recommend SimplyBook.me to anyone whose work involves scheduling a lot of calls or meetings.
Executive Search Consultant and Owner
If you’re thinking about getting an online booking system don’t even think twice about it, just do it. I hate phoning companies to establish appointments. I'd rather just look for myself and book myself.
I think many could benefit from using a booking system like SimplyBook.me: doctors, gynaecologists, all medical practitioners, and salons. I love SimplyBook.me, wouldn't use anything else to be honest.
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